Dedicated Staff with Big Hearts

“Compassionate” and “dedicated” are the best words to describe the staff at the MCI. This is due not only to the exceptional quality of care provided, but also because the doctors, nurses, orderlies and other health professionals work together and go above and beyond for their patients. The MCI has a culture of caring: not treating patients as a number, not treating each other in terms of hierarchy.

The MCI team is known for making many extra efforts that we don’t see at other hospitals. When nurses are overwhelmed, doctors pitch-in to help. When an elderly patient with breathing difficulties needs a lift home, nurses have been known to drive them. When patients finish their treatments, the staff hosts special celebrations. And when a patient who has had to fast has nothing to eat once the tests are done, MCI staff members share their lunch. Of course the team is also known for taking the time to unhurriedly answer questions and concerns of patients and callers. These are just a few of the reasons patients call the MCI their home away from home.

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The MCI is such a great team! There is no hierarchy: doctors, nurses, clerks, everyone just pitches in to help each other out.
Pauline Machon, RN, Nurse Clinician

Team Spirit: A Message from Dr. Kevin Schwartzman

At what we fondly called ‘the old Chest” on Saint-Urbain Street, every patient and visitor noticed our very special team spirit which made us much greater than simply the sum of each individual’s expertise and contributions. Each team member, regardless of title or duties, felt personally responsible and accountable for ensuring the best possible care and support for every single patient.

Since our move to the ultra-modern Glen site, I am pleased to report that very same MCI “team spirit” is alive and well. Our hospital remains a place of compassion, commitment, innovation and excellence. We are proud of our reputation as a world leader in respiratory care, research and teaching.

As we adapt to the ever-changing health care environment, we remain committed to ensuring our patients have access to the latest diagnostic and care technologies and techniques. Our researchers continue to stretch the boundaries of knowledge as they seek new and better treatments. Their work will continue to transform patient care in Quebec and around the world.

We are most grateful for the support of generous donors like you. Your gift will have a direct impact on the caliber of patient care we provide. Your contributions are used to purchase specialized equipment, fund programs and services and support research.

Thank you for joining the MCI community and helping us help those with respiratory disease.

Kevin Schwartzman MD, MPH, FRCPC
Director, Respiratory Division, McGill University Health Centre
Professor of Medicine, McGill University

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